Ships To: Australia Wide

At Dealsmate we enjoy making our customers order delivery a smooth process. Once your order is dispatched, a tracking notification email will be sent to advise that the item(s) on order has now left the warehouse and is with the freight company..

The tracking information will include the Courier business name, tracking number (if applicable) and the Courier contact details.

Some of the courier company we use are Australia Post, Direct Freight, Toll, Fastway, Hunter Express etc.

Dealsmate is working with a few couriers including Australia Post, Direct Freight, Toll, Fastway, Hunter Express etc to provide the most efficient delivery service with the most reasonable price and quickest service. We charge customer the actual shipping charges as charged by the freight company or FREE shipping during promotions.


UNDELIVERABLE POSTCODES
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. 

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

Dealsmate generally offers a 12-month manufacturer warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty for your peace of mind.

Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

You are required to notify us within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

We are Online from 8 am to 8 pm ! Simply Say Hi to one of our executive. Alternatively, You can send email to hello@dealsmate.com.au